At New Turf Technologies, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may exchange, replace, or credit your purchase when it is presented in sealed condition. Please follow the guidelines below:
All merchandise may be returned (unless the item is marked Final Sale or Non-Returnable) and must be returned in original packaging, with all tags, including dust bags when applicable.
Items must be returned within 30 days to receive full refund.
WHAT IF MY ITEM IS DEFECTIVE?
Defective items will only be accepted if the goods we have delivered to you were damaged on arrival. All items returned as defective will be inspected and any items deemed subject to fair wear and tear will not be accepted as defective. All warranties are void if metal cleats are used on the Hit Grid.
-US customers, ship your parcel via a standard shipping method. Ensure you obtain a valid tracking number to track and confirm delivery of your package.
-We advise international customers to use a shipper other than UPS to return items to us and purchase Shipping Insurance. If UPS must be used, duties and taxes should be paid by our customer before it is sent. Any packages delivered to New Turf with duties and taxes due upon receipt may be refused.
To return your product, you should mail your product to:
New Turf Technologies Inc.
10990 Wilshire Blvd. #1040
Los Angeles, CA 90024
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.